Help

CALL US AT 1 (866) 646-0492

Call toll free to order by phone or for customer support. BOTE Customer Service Representatives are available from 10am–6pm on Wednesday–Friday, and 10am–5pm on Saturday–Sunday. If you call outside of these hours, leave a message, and we will get back to you as soon as we are able.

Warranty

BOTE® makes every effort to produce boards to the highest quality and standards in the industry. We do quality checks in our factories and in our warehouses in an effort to guarantee each board’s quality before shipping to Authorized BOTE Dealers or direct to customer. Because of the nature of paddle boarding we cannot warranty the performance of any board or shape for individual riders and varying levels of skills and abilities. Furthermore, we cannot guarantee against damage or breakage and cannot protect or warranty against circumstances outside of our control.

30 Day Satisfaction Guarantee
BOTE Canada wants you to be 100% satisfied with your new gear. We provide a 30 day satisfaction guarantee on the products listed below - try them out for 30 days! If for any reason you are unsatisfied you may return the items for a full refund, less a 20% restocking fee. All items must be returned in good condition, including all originally-included pieces and parts.

Covered Products:
AeroBOTE Inflatable Paddle Boards
AeroBOTE Docks
AeroBOTE Lono Kayaks
KULA Coolers
Accessories, Paddles and Protection
Chairs, Packs and Apparel

Excluded Products:
Gatorshell Paddle Boards & Skiffs
Epoxy Paddle Boards & Skiffs
Motors

The warranty registration form should be completed online within 30 days of original purchase to be activated. You should keep your sales receipt should it be required in the future for proof of purchase.

Please complete the online registration form  

1 YEAR LIMITED WARRANTY
Applies to BOTE Docks, AeroBOTEs, and BOTEs with Gatorshell Technology

For the original retail purchaser (“Consumer”), BOTE® provides a limited 1 year warranty from date of purchase against material or manufacturing defects in the hull and deck for a registered product. 

90 DAY LIMITED WARRANTY
Applies to BOTE handcrafted Epoxy Boards

For the original retail purchaser (“Consumer”), BOTE provides a limited 90-day warranty from date of purchase against material or manufacturing defects in the hull and deck for a registered product.

2 YEAR LIMITED WARRANTY
Applies to KULA Softy soft-side coolers

For the original retail purchaser (“Consumer”), BOTE® provides a limited 2 year warranty from date of purchase against material or manufacturing defects in cooler workmanship and welding. This warranty is void if the cooler is used commercially, structurally altered, damaged as a result of abnormal use or subjected to stress beyond the physical limits of the materials used in body or components. Normal wear and tear is not warrantied, nor are small parts such as the buckles. This warranty does not include any manufacturer responsibility for any incidental or consequential damages resulting from the use of the cooler.

If the warranty applies, BOTE® will repair or replace, at its discretion, the cooler or any part or component that is deemed defective. BOTE® reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Coolers repaired or replaced under this warranty may or may not incorporate these changes.

2 YEAR LIMITED WARRANTY
Applies to BOTE Highwater Packs

For the original retail purchaser (“Consumer”), BOTE® provides a limited 2 year warranty from date of purchase against material or manufacturing defects in pack workmanship and welding. This warranty is void if the pack is used commercially, structurally altered, damaged as a result of abnormal use or subjected to stress beyond the physical limits of the materials used in body or components. Normal wear and tear is not warrantied, nor are small parts such as the buckles. This warranty does not include any manufacturer responsibility for any incidental or consequential damages resulting from the use of the pack.

If the warranty applies, BOTE® will repair or replace, at its discretion, the pack or any part or component that is deemed defective. BOTE® reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Packs repaired or replaced under this warranty may or may not incorporate these changes. 

5 YEAR LIMITED WARRANTY
Applies to KULA hardshell coolers

For the original retail purchaser (“Consumer”), BOTE® provides a limited 5 year warranty from date of purchase against material or manufacturing defects in cooler workmanship and welding. This warranty is void if the cooler is used commercially, structurally altered, damaged as a result of abnormal use or subjected to stress beyond the physical limits of the materials used in body or components. Normal wear and tear is not warrantied, nor are small parts such as the buckles. Warranty does not cover the Lid Trax™ lid pad or the Tote™ Handle. This warranty does not include any manufacturer responsibility for any incidental or consequential damages resulting from the use of the cooler.

If the warranty applies, BOTE® will repair or replace, at its discretion, the cooler or any part or component that is deemed defective. BOTE® reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Coolers repaired or replaced under this warranty may or may not incorporate these changes.

For the original retail purchaser (“Consumer”), BOTE® provides a limited 90-day warranty from the date of purchase against material or manufacturing defects of parts, accessories, and outfitting.

If you have a problem with your BOTE or AeroBOTE and you suspect that it may be due to defective materials or workmanship, and it was purchased from Bote Canada contact us (link to contact us form) to arrange to have the problem inspected. Consumer is responsible for delivery to, and pickup from Bote Canada.
If you purchased the product directly from BOTE® (USA), complete the Online Warranty Claim Form at www.boteboard.com and await further instruction. Export and Import Shipping may be required. 

If our inspection indicates a defect that is attributable to materials or workmanship, BOTE® will repair or replace your BOTE or AeroBOTE free of charge at the company's option. Proof of purchase such as a sales receipt may be required. If repairs or evaluation are required, BOTE® will, at it’s option work with Bote Canada to facilitate repairs.

If service is required in a country that is not the country of purchase, Consumer will comply with all applicable export laws and regulations and be responsible for all customs duties, value add tax (VAT), and other associated taxes and charges. For international service, the BOTE® Distributor may repair or exchange defective products and parts with comparable products and parts that comply with local standards.

BOTE® retains the right to satisfy warranty via repair or replacement of products or of components deemed defective. In addition, BOTE® reserves the right to replace original BOTE, AeroBOTE or equipment with comparable current products. 

This limited warranty does not apply to:

Normal wear and tear and aging of product.

BOTE or Aero BOTE damaged by extreme weather or environmental conditions.

BOTE or AeroBOTE damaged while in possession of a freight carrier, a dealer, Consumer, or any party other than BOTE®.

BOTE or AeroBOTE damaged by accident, neglect, improper use or handling.

BOTE or AeroBOTE that have been towed by power or sail boats.

BOTE or AeroBOTE designated as Prototypes.

BOTE or AeroBOTE sold as “demos” or in “as is” condition.

BOTE or AeroBOTE determined to have been used for any activity other than an activity which is customary for the product.

BOTE or AeroBOTE that have been structurally or dimensionally altered or modified.

BOTE or AeroBOTE used for commercial or rental purposes.

Cosmetic flaws or colors may vary from those shown. Cosmetic flaws or variations in color are not covered by warranty.

Use in excess of the manufacturers recommended maximum load capacity.

Failure to comply with pressure recommendations, assembly / disassembly and handling procedures.

Does not cover any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage.

This limited warranty excludes all other warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to BOTE® paddle boards. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.

This limited warranty excludes any incidental or consequential damages or expenses resulting from any defects. BOTE®’s aggregate liability shall be limited to an amount equal to Consumer's original purchase price paid for the defective product. Some state, country, or provincial laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

To the extent any limitation or exclusion contained herein is contrary to any country, state, or provincial law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.

Have questions or need advice? If so, please call us at 888-855-4450, Monday - Friday 9:00 a.m. to 5:00 p.m. CST.

Orders

SHIPPING & FREIGHT
Bote Canada is pleased to bring you the most featured paddleboards available to almost any destination in Canada. Most Bote Aero Inflatable products, apparel and accessories are available to ship to you directly at low or free Express Shipping rates through Purolator or Canada Post service. Gatorshell and Composite Paddleboards require Freight Shipping which will use a Trucking service and is quoted by item and destination. Customers located in Ontario may also contact us by phone (866-646-0492) to discuss personal delivery options or visit our waterfront showroom with free on-site test paddling and instruction!

FREIGHT SHIPPING*
BOTE CANADA subsidizes 50% of costs up to $250 in freight shipping charges to get you a new Bote as efficiently as possible. Each freight shipment is individually quoted to minimize costs to our customers. In the event that freight charges to your delivery location exceed this subsidy, we may contact you to amend the delivery location, pay the difference or cancel the order at your discretion. For any questions, please contact us at support@boteboard.ca or via chat or phone (1-866-646-0492). *The rate shown when checking out with a solid board order will be our best estimate and will not always represent your final shipping costs.

Rates are subject to change without notice. Freight shipping fees are higher for delivery to coastal and remote locations. See Freight Shipping Policies

Bote Freight | Estimates Board + Accessories
BC - $200
AB - $175
SK - $150
MB - $125
ON - $75
QC/NB - $125
NS - $150
NL - $175

EXPRESS SHIPPING (Aerobotes and Accessories)
AeroBOTEs and Accessory shipping are set by destination and subsidized to minimize cost to you. On occasion we offer free shipping promotions and recommend signing up for our email notifications! For accelerated delivery options, please contact us at support@boteboard.ca or via chat or phone (1-866-646-0492), additional charges apply. Tracking number notification will be sent by email when the order is delivered to the carrier. Delivery in Canada only.

EXPRESS SHIPPING RATES
Note: Some locations can incur remote destination charges. You will be contacted via email to choose to accept these additional costs.  Delivery in Central Canada is 1 to 3 Days, Coastal Canada is 3 to 6 days.

Bote Accessories
$0.00-$99.00  |  Central - $12, Coastal - $15
$100.00-$249.00  |  Central - $15, Coastal - $20
$250.00 or more  |  Central - $30, Coastal - $50

Aero Bote Shipping Rates
All Aero Bote (excl Rover)  |  Central - $30, Coastal - $50

Central: Alberta to Quebec
Coastal: BC, NB, NS, NL, NWT

SHIPPING COSTS (Solid non-inflatable boards and Rover Aero)
As a service to our customers, BOTE subsidizes freight shipping costs. Any accessories ordered with a solid board order will be shipped freight with the board(s) with no additional charge.

FREIGHT SHIPPING POLICY (Applies to non-inflatable board orders)
Shipping Time: All in-stock items have a processing time of 1-3 business days*, actual delivery transit will depend on location and shipping method chosen at checkout.

SCHEDULING FREIGHT DELIVERIES
The freight company will contact you to schedule pick up. Please double-check the shipping contact information provided to ensure that the email address and phone number are accurate. If the freight company is unable to reach you or you are unavailable to receive delivery you may incur additional storage charges. If you have a concern about delivery availability please call us (866-646-0492) upon placing your order to coordinate a different shipping time.

RECEIVING FREIGHT DELIVERIES
Customer must inspect entire order prior to signing for the shipment. The shipment depot should wait for the Customer to confirm the condition of the product before leaving the delivery location. A damaged box does not always indicate damage to the products, and an undamaged box does not always indicate undamaged products. Customer requirements will be further outlined in the order confirmation email, as well as the email notification indicating that the order has shipped. Please call 866-646-0492 with further questions on this process. Proper documentation is required to receive compensation for damages or replacement product.

FREIGHT DAMAGE
BOTE Canada is not liable to replace the products or file a claim on your behalf if you or person receiving shipment fails to inspect packaging and products for damage or document damages properly prior to signing for or approving the shipment.

FREIGHT CHARGES
BOTE Canada subsidizes up to $250 in freight shipping charges. Each freight shipment is individually quoted to minimize costs to our customers. In the event that freight charges to your delivery location exceed this subsidy, we may contact you to amend the delivery location, pay the difference or cancel the order at your discretion.

60 DAY SATISFACTION GUARANTEE

BOTE Canada wants you to be 100% satisfied with your new gear. We provide a 60 day satisfaction guarantee on the products listed below - try them out for 60 days! If for any reason you are unsatisfied you may return the items for a full refund, less a 20% restocking fee. All items must be returned in good condition, including all originally-included pieces and parts.

Covered Products:
eroBOTE Inflatable Paddle Boards AeroBOTE Docks AeroBOTE Lono Kayaks KULA Coolers Accessories, Paddles and Protection Chairs, Packs and Apparel

Excluded Products:
Gatorshell Paddle Boards & Skiffs
Epoxy Paddle Boards & Skiffs
Motors 

RETURN INSTRUCTIONS
Please fill out this form
- we will email you a copy to include with your returned merchandise. Send your items to us via your choice of carrier, using the instructions below. We recommend using a tracked and insured method of shipment to ensure your product arrives safely.

Apparel products must be unworn and unwashed. Other products must be in new condition and in original packaging. All returns must be submitted within 60 days of purchase.

Refunds, less the restocking fees, will be applied to the method of purchase used (credit card, Affirm loan, PayPal) within 2-5 days of receipt at our warehouse. Refund credit processing times vary depending on the policies of your financial institution.

SOLID PADDLE BOARDS AND SKIFFS
Solid Paddle Boards and Skiffs cannot be returned. If you have a problem with a paddle board, you can File a Warranty Claim

Buy with Confidence and Get our Best Prices
We have the best products in the industry and want to back them with the best prices. We run pricing, bundle and holiday promotions periodically to provide the best options for our customers. If there is a pricing special, bundle, discount, gift card or other incentive during the 30 days after you purchase an item, please contact us using the form below. Just provide your order number and details, and we will issue you a gift card for the difference.

Please note that financing promotions, such as 0% financing terms, are dependent upon customer credit and therefore by their nature not able to be covered by our best price guarantee.

This price guarantee does not apply to November and December holiday promotions, including "Black November", Black Friday, Cyber Week or other Christmas Holiday deals.

Product info

Do you have paddle assembly instructions? Why was the handle separated from my paddle?
Paddle handles come separate from the shaft of the one-piece paddles to allow easy paddle sizing. You can download Axe Paddle Assembly Instructions by clicking here.

The pressure gauge on my inflatable paddle board pump doesn't show that there is any pressure. Why not?
More than likely there is not enough air in the board. Pump up the inflatable paddle board until the board takes complete shape. Once the board has taken complete shape, continue to pump until you begin to receive a significant amount of resistance from the pump as you are pushing down. At this point the pressure gauge will begin to show the actual pressure in the board (approximately 7 PSI).

Will my paddle float?
All AXE full carbon fiber paddles will float if properly assembled. The three piece aluminum adjustable paddles that come with our inflatable boards will not. For the aluminum adjustable paddles, it is advised to attach a paddle leash or flotation device to the paddle to prevent the paddle from sinking.

Does my board come with fins? Where are the side bite fins for my Owner's Box?
All BOTE boards come with the 10 in. main fin. Otherwise, side bite fins are sold separately and can be purchased directly from FCS or BOTE as an accessory.

The Rover comes with two sets of fins, 10 in. deep water fins and side bite fins for shallower water.

Why are there bubbles on the deck pad of my board?
On occasion, upon the first couple of uses of the board, you may experience some unsightly bubbling in the deck pad. This is a normal occurrence and you should not be alarmed.

Deck pads are adhered to the board in a climate controlled facility as the last step of our production process. Shortly after, the boards are moved to a facility of higher climate for a quality control inspection. During this inspection air bubbles underneath the pad that present themselves are taken care of by poking a hole with a fine needle to release the air. The 3M adhesive on the underside of the pad is still extremely tacky and the pad will re-adhere to the board. In some cases these air bubbles do not present themselves during the inspection process.

If air bubbles show up underneath the deck pad, you can remedy the issue by poking a small hole in the deck pad with a needle to release the trapped air. Often times, the bubbles will disappear on their own after a couple of uses of the board.

What's included with the Inflatable Stand Up Paddleboard?
All BOTE inflatable paddle boards come with a 3 piece aluminum adjustable paddle, pump, fin, and repair kit. Each board bag is designed to hold its included accessories and the rolled-up board.

If a product isn't listed on the website, is it still available?
We list in-stock products on our website. Because production cycles vary, we are typically unable to provide visibility into when a particular board style will be available. You can also check local BOTE dealers for stock of board styles. Our BOTE Difference products, attachments and lifestyle products are restocked as quickly as possible and if currently unavailable, will likely be available soon.

INFLATING AND DEFLATING AEROBOTES
AeroBOTE boards are designed to be inflated between 10 and 15 PSI.

BOTE Docks are designed to be inflated no greater than 10 PSI.
WARNING: Misprint on Dock valves. Do not inflate above 10 PSI.

Manual pump: Using the included manual pump, the gauge will not register pressure until around 7 PSI. For maximum stability, keep inflating the board until you reach 15 PSI for boards and 10 PSI for Docks.

Electric AeroPump: Set the AeroPump's dial to 15 PSI for boards and 10 PSI for Docks and start inflating. The low-pressure pump will run until about 7 PSI, and then will audibly switch to the high-pressure pump. This pump will run until it reaches the PSI marked with the dial, and will automatically shut off.

The electric AeroPump includes a deflate port, which may be connected to the board and run until the board appears fully flat. Do not leave the pump unattended during deflation as it can overheat when it can no longer extract air. Use the thumbscrew to lock the valve open for final deflation while rolling up the board.

 
THE SUN (Do not store your board in a sunny location while not in use!)

The sun is the most damaging force on the planet, especially for your new BOTE board. Try to keep your board out of the sun as much as possible when not in use.

Here's Why:
Solid Board De-lamination - The inside of your BOTE board is foam, which consists mostly of air and other gasses. When these gasses are heated by the sun they expand. As they expand they take up more space and can cause pressure to build on the inside of your BOTE board. If they expand too much, the pressure will push on the hard shell of the BOTE board and may cause the fiberglass shell to detach from the foam core. This is called de-lamination, and can result in air bubbles being trapped between the foam core and fiberglass shell.

To avoid de-lamination:
Follow these simple steps to ensure a long life for your BOTE board:

The Gore-Tex® Vent Plug: The plastic Gore-Tex® vent plug is used to keep the inside of the board (the core) an air/water tight environment. It vents the board automatically, please do not loosen or remove to prevent damage to the plug.

Always store your BOTE board in a cool dry place or shady area when not in use.

You may also store your board in a well ventilated board bag to avoid direct exposure to sunlight.

Inflatable Board Bursting - When an AeroBOTE inflatable is fully inflated to the recommended 15PSI for use, it can burst when left in the sun to expand and contract. This is because the sun both weakens the material and seams, and because the sun's heat increases the pressure inside the board beyond its designed limits. AeroBOTEs that burst from sitting under pressure in the sun are not covered under warranty as this is not a manufacturing defect.

To avoid bursting:
Follow these simple steps to ensure a long life for your BOTE board:

Depressurize the board: If you must leave your AeroBOTE out of the water and in direct sunlight, reduce the pressure in the board to 7PSI or lower.

Always store your BOTE board in a cool dry place or shady area when not in use.

Fading - While your BOTE board is constructed of UV resistant materials, over exposure to the sun can cause the colors to fade. While this will not affect the performance of your BOTE board, it will tarnish the brilliant color finish of your board detracting from its beauty.

To avoid fading…
Always store your BOTE board in a cool dry place or shady area out of reach of direct sunlight.

DINGS
A ding is a depression or crack in the fiberglass shell. Just like with your automobile, some dings in your board's fiberglass shell are bound to happen with regular use.

Depression Ding - This is typically just a cosmetic problem, unless the ding is located on the bottom of the board in an area that could affect the flow of water across the surface of the board. They are typically caused by rough handling of the board and there isn't really anything you can do about it.

What to do… To avoid dings on the top of your BOTE board, only stand on the board in areas where the deck pad covers the surface. To avoid dings elsewhere, handle your board with care and don't allow it to come into contact with hard surfaces at a high rate of speed.

Crack Ding - A crack ding is a more serious problem. Usually caused when the board comes in contact with a hard surface at a rapid speed. A crack ding may breach the seal between the fiberglass shell and foam core allowing water to enter the foam core. Over time, the water that enters the foam core will damage the foam causing the water-damaged area of the foam to get heavier and softer. This can result in poor performance of your board and may allow the ding to grow in size.

What to do... In the event of a crack ding on your board, remove your board from the water as soon as possible and have it repaired by a fiberglass specialist. You can also attempt to repair the board using a fiberglass repair kit available at some hardware stores or online. Since your BOTE board is made using an EPS foam core, be sure you only use an epoxy resin based repair kit.

WATER DAMAGE
If your BOTE board appears to be suffering from water damage to the foam core, inspect the surface of your board for dings or cracks in the fiberglass shell. If you discover a crack or ding in the fiberglass, take appropriate action described in the 'Dings' section above.

If water has already damaged the board, remove/unscrew the vent plug and store the board in a dry place so that the water has a chance to evaporate. Discoloration may occur to waterlogged foam core, but the board will remain functional if the core is allowed to dry sufficiently.

TRANSPORTATION
Many types of roof racks are available for transporting your BOTE SUP. Some roof rack attachments are made specifically for carrying Paddle Boards. Follow the manufacturer's instructions for using SUP specific roof racks.

Other roof racks may be used to transport your BOTE board. Follow these simple steps to help ensure your board is not damaged during transportation.

Secure the board to roof racks using high-quality strapsDo not over-tighten the straps, as this can damage the boardPlace the board on the racks with the fin or fin box facing the skyPlace the board on the racks with the fin or fin box located towards the front of the vehicleUse a cushion on the racks to reduce wear and tear on the boardUse a cushion on the straps to reduce wear and tear on the boardIf transporting multiple boards, place a cushion between the boards to prevent wear and tear on the boardAlways ensure that there is sufficient distance between the two racks to securely support the board at high speedsAvoid driving too fast. The boards have a large surface area and driving at high speeds can cause damage to the board or your vehicle.

Do not use ratchet tie downs to secure your board to your vehicle. The foam/fiberglass construction of the board can only handle so much pressure!

VENT PLUG
The plastic Gore-Tex® vent plug is used to keep the inside of the board (the core) an air/water-tight environment. It vents the board automatically, please do not loosen or remove to prevent damage to the plug.

FINS AND FIN BOX
Your BOTE board comes equipped with a standard 10’ fin box. The fin box is designed to accept the standard BOTE fin as well as most aftermarket fins. Your fin should fit tightly into the fin box.

To install the fin, remove the aluminum plate and screw from the fin and slide the aluminum plate down into the fin box and into the recessed track. Position the aluminum plate as far forward as possible (for access later). Set the fin into the fin box by sliding the brass pin into the opening until it bottoms out, then slide the fin as far backwards as you would like. Next, push the front of the fin into the box and attach the fin to the aluminum plate with the provided Phillips head screw.

Your fin may be difficult to install the first few times, but don’t worry, this is a good thing. The tighter the fin is in the fin box, the better the board will ride. Your fin box will “open” up over time to allow the fin to slide in and out easier. If the fin is too tight, use light sand paper to sand the inside of the fin box to remove any excess plastic chips or resin that may be present.

FINS & FIN BOX  (Solid Boards)
Your BOTE board comes equipped with a standard 10’ fin box. The fin box is designed to accept the standard BOTE fin as well as most aftermarket fins. Your fin should fit tightly into the fin box.

INSTALLING YOUR CENTER FIN
To install the fin, remove the aluminum nut and screw from the fin. Slide the aluminum nut down into the wide slot fin box. Using the thumbscrew, slide the nut forward into the recessed track. Position the aluminum nut as far forward as possible (for access later). Set the rear of the fin into the fin box by sliding the brass pin into the wide slot of the fin box, then slide the fin as far backwards as possible - at least until the front edge of the fin will fit in the fin box. Next, push the front of the fin into the box. Slide the aluminum nut backward with the thumbscrew until it aligns with the hole in the fin. Then insert the thumbscrew through the hole in the fin, into the aluminum nut. Tighten the thumbscrew by hand.

Your fin may be difficult to install the first few times, but don’t worry, this is a good thing. The tighter the fin is in the fin box, the better the board will ride. Your fin box will “open” up over time to allow the fin to slide in and out easier. If the fin is too tight, use light sand paper to sand the inside of the fin box to remove any excess plastic chips or resin that may be present.

INCLUDED FINS  (Solid Boards)
All BOTE paddle boards come with the 10 in. main fin. Our surf specific boards, Grambler and Jackalope, come with FCS 2 side bite fins. Otherwise, side bite fins are sold separately and can be purchased directly from FCS or BOTE as an accessory.

The Rover comes with two sets of fins, 10 in. deep water fins and side bite fins for shallower water.

FINS AND FIN BOX  (Inflatable Boards)
Your BOTE board comes equipped with moduled-in side bite fins on the board. It also comes with a removable 10 in. center fin with an attached key.

INSTALLING YOUR CENTER FIN
Install the center fin by removing the key from the slot in the fin, sliding the fin into the fin box until the locking groves and key slot align, then sliding the key back into the key slot.

Store Policies

WHAT INFORMATION DO WE COLLECT?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

HOW DO WE USE YOUR INFORMATION?
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

HOW DO WE PROTECT VISITOR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

DO WE USE "COOKIES"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?
To modify your e-mail subscriptions, you can adjust your subscription setting by clicking the unsubscribe link in any of our marketing emails. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

THIRD PARTY LINKS
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

CHANGES TO OUR POLICY
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on Thursday, October 1, 2015.

QUESTIONS AND FEEDBACK
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

ONLINE POLICY ONLY
This online privacy policy applies only to information collected through our website and not to information collected offline.

YOUR CONSENT
By using our site, you consent to our privacy policy.

OVERVIEW
This website is operated by boteboard. Throughout the site, the terms “we”, “us” and “our” refer to boteboard. boteboard offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall boteboard, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless boteboard and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at orders@boteboard.com.

Bote Canada wants you to be 100% satisfied with your gear. If you need to return or exchange an item that is not a paddleboard, please fill out our Return/Warranty Claim form, found under the Help menu. Send your items to us via Canada Post or your choice of carrier, using the instructions provided. Apparel products must be unworn and unwashed. Other products must be in new condition and in original packaging. All returns and exchanges must be returned within 90 days of purchase.

Attention! Paddleboards cannot be returned or exchanged.